Terms of service

Last updated: 19 May 2026

Welcome to Kraken Xpedition.

These Terms of Service apply to your access to and use of our website, Shopify online store, products, services, customer accounts, checkout, online orders and general website features.

These Terms are designed for our general website and online store customers. Additional terms may apply to trade customers, B2B customers, OEM customers, approved resellers, credit account customers, purchase order customers, custom system customers, installation customers and project customers.

1. About us

This website is operated by Kraken Xpedition Pty Ltd ABN 34 674 381 214.

In these Terms, “Kraken Xpedition”, “Kraken”, “we”, “us” and “our” refer to Kraken Xpedition Pty Ltd.

Our contact details are:

Kraken Xpedition Pty Ltd
ABN: 34 674 381 214
PO Box 385 Browns Plains BC
QLD 4118 Australia
Email: sales@krakenxpedition.com.au
Website: krakenxpedition.com.au

2. Acceptance of these Terms

By accessing our website, creating an account, using our online store, placing an order, making payment, accepting delivery, using our products or otherwise dealing with us, you agree to these Terms.

If you are using our website or placing an order on behalf of a business, company, trust, partnership, organisation, government body, customer or other entity, you warrant that you are authorised to bind that entity to these Terms.

If you do not agree to these Terms, you must not use our website, products or services.

3. Other policies and additional terms

These Terms should be read together with our:

Privacy Policy;
Shipping Policy;
Return & Refund Policy;
product listings and product documentation;
warranty information;
safety information;
quotes, invoices and order confirmations;
Trade, B2B & Custom Systems Terms, where applicable; and
any other written terms, agreement or scope document expressly accepted by us.

Additional terms may apply to certain customers, products, orders or services, including trade accounts, B2B accounts, OEM supply, approved reseller arrangements, purchase orders, credit accounts, custom systems, special order goods, installation work, programming, configuration, project work and business portal access.

Where additional terms apply, they form part of the agreement between you and Kraken Xpedition.

If there is an inconsistency between these Terms and a more specific written quote, invoice, order confirmation, approved trade account term, project scope, signed agreement or our Trade, B2B & Custom Systems Terms, the more specific terms apply to the extent of the inconsistency.

4. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Any warranty, return period, goodwill remedy, manufacturer warranty, Kraken warranty, return policy or support process we provide is in addition to your rights under the Australian Consumer Law.

Where these Terms refer to exclusions, limitations, return conditions, warranty conditions, freight costs, no-fault-found costs, custom goods, special order goods, customer responsibilities or limitations of liability, those provisions apply only to the extent permitted by law.

5. Website and online store use

You must use our website, online store and services only for lawful purposes.

You must not:

misuse our website, systems, accounts or checkout;
submit false, misleading, incomplete or fraudulent information;
interfere with the security, operation or availability of our website or systems;
transmit malware, viruses, harmful code or cyber threats;
scrape, harvest, mine, copy or misuse data;
impersonate another person or entity;
place orders using stolen, unauthorised or fraudulent payment methods;
use our website or products in breach of any applicable law.

We may suspend, restrict or terminate access to our website, accounts or online services where we reasonably believe there has been misuse, fraud, unlawful activity, security risk, payment issue or breach of these Terms.

6. Accounts and customer information

You may create an account or provide customer information when using our website or placing an order.

You are responsible for:

ensuring all account and order information is accurate and up to date;
keeping login details secure;
ensuring only authorised users access your account;
all orders and activity submitted through your account;
notifying us promptly if unauthorised access is suspected.

We may rely on information you provide when processing orders, arranging delivery, providing support, assessing warranty claims and communicating with you.

7. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website, Shopify online store, customer account systems, support systems, warranty systems or other services, you acknowledge that we may collect, store, use, disclose and process information in accordance with our Privacy Policy.

This may include contact information, order information, delivery information, payment information, support information, warranty information, product records, portal activity and related business records.

Where you provide personal information about another person, you warrant that you are authorised to provide that information and have made any required privacy notifications to that person.

8. Products, information and availability

We aim to ensure product information, pricing, specifications, images, descriptions, compatibility information, stock levels and availability are accurate and current.

However, product information may be provided by manufacturers, suppliers, distributors, importers, freight providers, software systems or other sources. Product specifications, firmware, packaging, branding, colour, inclusions, accessories and availability may change without notice.

Images are for illustration purposes only and may not exactly match the product supplied.

You must review manufacturer documentation, specifications, data sheets, compatibility information, warnings, installation instructions and safety information before purchasing, installing, using or recommending a product.

9. Product suitability and technical responsibility

Unless we expressly agree otherwise in writing, product guidance, compatibility comments, system suggestions, sizing comments or technical information provided by us is general in nature and based on the information available to us at the time.

You are responsible for ensuring that goods are suitable for your intended use, vehicle, vessel, caravan, trailer, canopy, electrical system, battery system, solar system, communications system, installation environment and legal requirements.

Many products supplied by us may relate to 12V systems, DC-DC chargers, inverters, battery systems, solar systems, digital switching, CAN bus, NMEA 2000, monitoring, communications equipment, pumps, sensors, marine equipment, wiring, fusing, circuit protection and vehicle or vessel accessories.

Incorrect product selection, installation, configuration, maintenance or use may create risk of fire, electric shock, injury, equipment damage, vehicle damage, vessel damage, water ingress, communication failure, battery failure or other loss.

You must ensure that installation is completed by a suitably qualified, competent and, where required, licensed person.

10. Orders and acceptance

When you place an order through our website, checkout, email, invoice, quote acceptance or other method, you are making an offer to purchase the relevant goods or services.

An order is not accepted by us until we confirm acceptance, issue an order confirmation, issue an invoice, receive required payment, dispatch the goods or otherwise communicate acceptance.

We may refuse, cancel or limit an order where reasonable, including where:

an item is unavailable or discontinued;
there is an error in price, description, stock level, freight or product information;
payment is not received or is reversed;
fraud, misuse, unauthorised activity or suspicious activity is suspected;
delivery is unavailable or impractical;
the order appears to breach these Terms or applicable law;
a supplier cannot fulfil the order;
a product is subject to recall, safety concern, restriction or compliance issue.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled part of the order, unless another lawful arrangement applies.

11. Prices, GST and payment

All online retail prices are in Australian dollars unless stated otherwise.

Unless stated otherwise, retail prices displayed on our website include GST where GST applies.

Shipping, freight, insurance, handling, special delivery, installation, support, configuration and other charges may be additional unless expressly included.

We may correct pricing, description, freight, stock or product listing errors before accepting an order.

If we discover an error after you place an order, we will contact you and give you the option to proceed on corrected terms or cancel the affected part of the order for a refund.

Payment methods may include Shopify Payments, Stripe, Airwallex, credit card, debit card, bank transfer, invoice, approved credit account or other payment methods we offer from time to time.

Payment transactions may be processed by third-party payment providers. We do not directly store full credit card or payment card details on our own systems.

12. Business systems and third-party platforms

We operate a Shopify online store and may use third-party systems and internal systems to manage our business.

These systems may include Shopify, Unleashed Software, our Unleashed B2B portal, Unleashed inventory and order management, Xero, Stripe, Shopify Payments, Airwallex, Starshipit, Google Workspace, Google Analytics, freight and shipping providers, our company portal located at krakenx.online and built using Base44 or related platform technology, support systems, warranty systems, cloud hosting providers, analytics tools and other service providers or platforms used by us from time to time.

Orders, customer details, delivery details, order history, support information, warranty information, product information and business records may be stored, processed, synced or displayed across these systems as reasonably required to operate our business.

Third-party services are operated by third parties and may be subject to their own terms, policies, fees, security practices and availability.

13. Shipping and delivery

Shipping, freight, delivery, damaged goods, missing goods, authority to leave, freight insurance and delivery issues are handled in accordance with our Shipping Policy, subject always to your rights under the Australian Consumer Law.

Delivery timeframes are estimates only.

If you request or authorise authority to leave, safe drop, unattended delivery or delivery without signature, you accept the risk of loss, theft, weather exposure or damage after the carrier records the goods as delivered in accordance with that authority, except to the extent caused by us or where the law provides otherwise.

Freight insurance is not automatically included unless stated in the order, quote, invoice or shipping option. Freight insurance may be available on request and may involve additional cost.

For orders over $500, we recommend considering freight insurance.

Damaged, missing, tampered with or incorrect deliveries should be reported as soon as possible and ideally within 24 hours of delivery, with photos of the goods, packaging, labels and damage. You should keep the original packaging and must not install or use damaged goods unless we advise otherwise.

14. Risk and title

Risk in goods passes to you when goods are delivered to your nominated address, collected by you or left in accordance with your delivery authority or instructions.

If you arrange your own carrier, courier, freight provider, installer, agent or collection, risk passes when the goods are collected or handed to that person.

Title to goods passes only when we have received full cleared payment for those goods and any related amounts owing.

15. Returns, refunds and exchanges

Our Return & Refund Policy applies to returns, exchanges, change-of-mind returns, faulty goods, warranty returns and refund processes.

Unless otherwise required by law or agreed by us:

change-of-mind returns must be requested within 14 days of receiving the item;
returned items must be unused, undamaged, in original condition, in original packaging and accompanied by proof of purchase;
returns must be authorised by us before goods are sent back;
returns sent without authorisation may be refused or delayed;
freight, shipping, insurance, bulky freight, handling and payment processing costs may not be refundable for change-of-mind returns;
we may apply a reasonable restocking fee for approved change-of-mind returns where permitted by law.

Custom goods, special order goods, configured goods, programmed goods, installed goods and goods made or sourced to customer requirements may not be returnable for change of mind, except where required by law or where goods are defective.

This section does not limit your rights under the Australian Consumer Law.

16. Return freight for suspected faults

For suspected faulty goods, you may be required to pay return freight upfront.

If the product is confirmed to have a fault or failure covered by the Australian Consumer Law, manufacturer warranty or an applicable Kraken warranty, we may reimburse reasonable return freight or apply an account credit, depending on the circumstances and your customer type.

If the returned goods are not faulty, no fault is found, or the issue is caused by installation error, misuse, incorrect wiring, incorrect voltage, incompatible components, customer-supplied equipment, unauthorised modification, physical damage, water ingress, corrosion, lack of maintenance or use outside specifications, we may charge reasonable assessment, testing, handling, labour and return freight costs where permitted by law.

Where practical, we may ask for approval of estimated costs before carrying out non-warranty work.

17. Warranty and support

Products may be covered by manufacturer warranties, Kraken warranties or both.

Warranty periods, conditions, exclusions, documentation and remedies vary by product, manufacturer, system, quote or warranty document.

To make a warranty or support claim, you may need to provide:

proof of purchase;
order number;
serial numbers;
photos or video;
installation details;
system specifications;
wiring details;
troubleshooting information;
configuration details;
product logs;
evidence of correct use and installation;
return of the product for assessment.

Warranty does not cover faults caused by incorrect installation, unauthorised modification, misuse, abuse, water ingress, corrosion, overloading, incorrect polarity, incorrect fusing or protection, poor ventilation, incompatible components, customer-supplied parts, third-party installation errors, use outside specifications or failure to follow instructions, except to the extent required by law.

Unless required by law or expressly agreed in writing, warranty remedies do not include reimbursement of third-party labour, installation, removal, diagnosis, travel, accommodation, downtime, loss of use, freight upgrades, consequential loss or costs of accessing goods installed in vehicles, vessels, caravans, trailers, canopies or other equipment.

18. Product safety and recalls

You must use products safely and in accordance with all instructions, warnings, manuals, data sheets, labels, product documentation and applicable laws.

If we issue, pass on or become involved in a product safety notice, recall, stop-use notice, inspection request, firmware update, modification, replacement, repair, return, disposal instruction or corrective action, you must cooperate with all reasonable instructions.

You must not remove, alter, obscure, tamper with or destroy serial numbers, compliance labels, warning labels, product labels, batch numbers, QR codes or identification markings.

19. Software, firmware, programming and configuration

Goods and systems may include or depend on software, firmware, programming, configuration files, digital switching logic, control interfaces, app-based access, cloud services, manufacturer software, third-party platforms or electronic configuration.

These items may be subject to third-party terms, updates, compatibility requirements, availability, licence restrictions, account access requirements and manufacturer changes.

Unless expressly agreed in writing, we are not required to provide source files, editable programming files, development files, design files, configuration files, passwords, administrator access, development environments or software licences beyond what is reasonably required for normal customer use of the supplied product or system.

Software, firmware, app access, cloud access, manufacturer platforms and third-party platform functionality may change, be discontinued, require updates or depend on third-party systems outside our control.

20. Intellectual property

Unless expressly agreed otherwise in writing, all intellectual property created, owned, used, adapted or supplied by us remains our property.

This includes designs, drawings, wiring diagrams, schematics, software configuration, programming, layouts, templates, bills of materials, methods, processes, documentation, product data, technical information, photos, manuals, instructions, business systems, branding, logos and know-how.

You must not copy, reproduce, reverse-engineer, manufacture from, disclose to third parties, publish, resell or allow others to build from our designs, documents, programming, layouts or materials without our written approval.

21. Gift cards

Gift cards are issued subject to the terms displayed at the time of purchase and any additional terms shown on the gift card, voucher, code or product page.

Unless stated otherwise and subject to applicable law:

gift cards are redeemable for eligible purchases from Kraken Xpedition;
gift cards are not redeemable for cash;
gift cards cannot be refunded for change of mind;
gift cards should be treated like cash;
lost, stolen, deleted or misused gift cards may not be replaced unless required by law or agreed by us;
gift card expiry dates and usage conditions will be displayed as required by law.

22. International supply and New Zealand orders

We primarily supply and ship within Australia.

We may agree to one-off international supply, including to New Zealand, at our discretion.

International customers are responsible for all import duties, customs charges, taxes, local compliance requirements, permits, certifications, approvals and costs associated with returning goods to Australia for assessment, repair, replacement or warranty support, unless otherwise required by law or agreed by us in writing.

Products supplied for Australia may not be suitable, approved or compliant for use in other countries unless confirmed in writing.

23. Promotions, discounts and sale pricing

Promotions, discount codes, bundles, sale pricing, free shipping offers, clearance offers and other offers are subject to the conditions stated at the time of the offer.

Unless stated otherwise:

discounts cannot be combined;
offers are available while stocks last;
offers may be limited to certain products, customers, quantities, channels or time periods;
offers may be excluded from B2B, wholesale, quote, invoice, special order, bulky freight or account sales;
discount codes must be applied before checkout or order acceptance;
we may correct errors or withdraw offers where required to address mistakes, fraud, misuse or legal compliance issues.

24. Customer content, uploads and reviews

You may provide information, documents, photos, files, drawings, specifications, measurements, logos, business information, customer details, product requirements, support information, warranty information, reviews, comments or other content to us.

You warrant that:

you have the right to provide the content;
the content is accurate, lawful and complete;
the content does not infringe another person’s rights;
the content does not contain malware, viruses or harmful code;
the content is not misleading, defamatory, abusive, discriminatory or unlawful.

You grant us a non-exclusive licence to use, copy, store, process, transmit and disclose that content as reasonably necessary to provide goods and services, fulfil orders, manage support, process warranty claims, operate our systems, communicate with you, comply with law and administer our business.

If you submit a review, testimonial, rating, comment, image or other public-facing content, you grant us permission to use, reproduce, publish, display, edit for clarity or formatting, and share that content in connection with our business, website, marketing, social media, product pages and customer communications.

25. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified.

Subject to that, and to the maximum extent permitted by law:

we are not liable for indirect, consequential, incidental, special, punitive or economic loss, including loss of profit, revenue, business opportunity, goodwill, data, production, use, contract or anticipated savings;
we are not liable for loss caused by incorrect installation, misuse, unauthorised modification, incompatible products, inaccurate customer information, customer-supplied equipment, failure to follow instructions, failure to maintain products, use outside specifications, third-party acts, carrier delay, supplier delay or events outside our control;
where permitted by law, our liability for goods is limited to replacement, repair, refund or payment of the cost of replacement or repair;
where permitted by law, our liability for services is limited to resupply of the services, refund or payment of the cost of resupply.

For goods or services not ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is limited to the remedies permitted under the Australian Consumer Law, unless it would not be fair or reasonable to do so.

26. Indemnity

To the extent permitted by law, you indemnify us against loss, damage, liability, cost or expense suffered or incurred by us arising from or in connection with:

your breach of these Terms;
your unlawful, negligent, fraudulent or wilful act or omission;
incorrect, incomplete or misleading information supplied by you;
your misuse, modification, installation, resale, export or supply of goods;
your unauthorised modification of a Kraken system or design;
your breach of third-party rights;
your breach of privacy, consumer, product safety, competition, advertising, electrical, vehicle, marine, workplace or other applicable laws;
any claim made by your customer, end user, employee, contractor, installer, reseller, OEM customer or third party to the extent caused by your acts or omissions.

Your liability under this indemnity is reduced to the extent the relevant loss is caused by our breach, negligence, wilful misconduct or unlawful act.

27. Commercial, fleet, emergency and mission-critical applications

Unless expressly agreed in a separate written contract, our goods and services are not supplied as fail-safe, life-safety, emergency response, rescue, medical, aviation, mission-critical or uninterrupted-operation systems.

Any commercial, fleet, government, emergency services, rescue, operational, mission-critical or high-risk project must be subject to a separate written scope, specification, risk assessment, testing process, support arrangement and contract terms agreed by us.

28. Force majeure and events outside our control

We are not liable for delay or failure to perform an obligation to the extent caused by events outside our reasonable control.

These events may include supplier delays, freight delays, shortages, manufacturing delays, customs or import issues, natural disasters, severe weather, fire, flood, pandemic, epidemic, labour disruption, strikes, transport disruption, cyber incidents, platform outages, power outages, government action, regulatory action, war, terrorism, civil unrest or other events beyond our reasonable control.

We will take reasonable steps to minimise the impact of such events where practical.

29. Disputes and complaints

If you have a concern, complaint, warranty issue, refund request, delivery issue, invoice dispute, account issue or other dispute, please contact us first at sales@krakenxpedition.com.au with relevant details, including your order number, invoice number, photos, documents, serial numbers and a description of the issue.

We will use reasonable efforts to assess and respond to disputes promptly.

Nothing in this section prevents a Consumer from exercising rights under the Australian Consumer Law or contacting a relevant consumer protection authority.

30. Governing law

These Terms are governed by the laws of Queensland, Australia.

You and Kraken Xpedition submit to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from those courts.

31. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, products, services, systems, suppliers, legal obligations or operational requirements.

The current version will be published on our website with the updated “Last updated” date.

Updated Terms apply from the date they are published, except where a different effective date is stated or where the law requires otherwise.

Your continued use of our website, products or services after updated Terms are published means you accept the updated Terms.

32. Severability

If any part of these Terms is found to be unlawful, void, invalid or unenforceable, that part will be read down or severed to the extent required, and the remaining parts will continue in full force and effect.

33. No waiver

A failure or delay by us to enforce a right under these Terms does not waive that right.

A waiver must be in writing and applies only to the specific matter for which it is given.

34. Contact

Questions about these Terms should be sent to: