Frequently Asked Questions
Orders
Where is my order?
Where is my order?
Once your order is packed and ready for dispatch you will be sent a tracking number to track your order through the couriers website.
It may take upto 24 hours for your consignment to register in the couriers tracking system
Can I cancel or change my order?
Can I cancel or change my order?
Once your order has been dispatched we are unable to add, remove from or modify your order. If an error has been made while ordering and has not been dispatched, please contact us as soon as possible and our friendly team will assist wherever possible.
To assist in your enquiry please ensure you quote your order number when contacting us. Your order number can be found within the order confirmation sent to you via email after placing your order.
Do you have a shop I can visit and buy products instore?
Do you have a shop I can visit and buy products instore?
Unfortunately we do not currently have a store that is open to the public. Please visit our online store to buy any products you are after.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently only ship within Australia. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Special order products may take an additional 1-2 days
Returns and Refunds
Can I return a product?
Can I return a product?
We want you to be satisfied with our products and services. There may be times where you will need to return a product you purchased.
Please read our Return & Refund Policy if you have any questions
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).