Privacy policy
Last Updated: 19 May 2026
This Privacy Policy explains how Kraken Xpedition Pty Ltd collects, uses, stores, discloses and protects personal information in connection with our websites, online store, B2B portals, customer accounts, products, services, support processes, warranty processes and business operations.
References to “Kraken Xpedition”, “we”, “us” or “our” mean Kraken Xpedition Pty Ltd.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, technologies, legal obligations, or industry practices.
Updated versions will be published on our website and relevant platforms with the revised “Last Updated” date. Your continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.
2. The Information We Collect
Depending on how you interact with us, we may collect personal information including:
Personal and Contact Information
Full name
Company/business name
Billing address
Shipping address
Email address
Phone number
Account Information
Shopify customer account information
Usernames and encrypted passwords
Login activity
Account preferences
Order history
Saved addresses
Order and Transaction Information
Products ordered
Order details and specifications
Invoice information
Shipping and fulfilment information
Payment confirmations
Warranty and support history
B2B Portal and Project Information
Through our B2B and operational portals, we may collect:
Company account information
Technical project requirements
Product configuration requests
Order-related communications
Uploaded documents and files
Support tickets and warranty requests
Internal project notes and operational communications
Technical and Usage Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website activity
Session information
Referral URLs
Analytics and interaction data
Communication Information
We may retain records of:
Emails
Support requests
Portal messages
Warranty enquiries
Customer service interactions
3. Business Accounts, B2B Portals, Custom Systems, Product Traceability and Credit Account Information
In addition to the information described above, we may collect, use, store, process and disclose information relating to business customers, trade customers, wholesale customers, OEM customers, approved resellers, credit account applicants, custom system customers, installation customers, warranty customers and users of our online portals.
This may include information collected through our Shopify online store, Unleashed B2B portal, Unleashed inventory and order management systems, our company portal located at krakenx.online, Base44 or the platform provider used to operate krakenx.online, Xero, Stripe, Shopify Payments, Airwallex, Starshipit, Google Workspace, Google Analytics, freight and shipping providers, warranty and support systems, cloud hosting providers and other systems or service providers we use to operate our business.
Trade, B2B, Wholesale, OEM, Reseller and Credit Account Information
Where you apply for or use a trade account, wholesale account, credit account, B2B account, OEM account, reseller account, portal account or customer account, we may collect business and application information including:
Business name, trading name, ABN, ACN and business structure
Director, owner, authorised representative and accounts payable contact details
Billing, shipping, postal and business address details
Email addresses and phone numbers
Trade references, account references and supplier references
Requested payment terms, credit limits and account conditions
Purchase order information
Signed account application forms, credit application forms, account approvals and account correspondence
Payment history, invoice history, order history and account status
Information about authorised users, account contacts and portal users
Information reasonably required to assess, approve, administer, suspend, vary or manage an account
We may use this information to assess and manage account applications, approve or decline account access, administer payment terms, manage credit limits, process purchase orders, issue invoices, manage overdue accounts, suspend or vary account access, provide B2B pricing, manage business relationships and enforce our agreements.
Product, System, Serial Number and Traceability Information
We may collect and retain product, system and traceability information linked to orders, customers, projects, installations, warranties or business accounts, including:
Product serial numbers
Batch numbers
System identifiers
Order numbers
Product configuration details
Firmware or software information
Installation details
Warranty records
Support records
Product testing information
Recall information
Inspection, repair, replacement or corrective action records
We may use this information to manage product support, warranty claims, technical support, product safety, recall traceability, repair history, replacement history, system compatibility, customer service and legal or regulatory obligations.
Custom System, Project, Installation and Technical Information
Where we provide custom system design, system building, pre-wired systems, programmed systems, digital switching systems, power systems, installation, configuration, commissioning, support or warranty services, we may collect project and technical information including:
Photos and videos
Drawings, diagrams, layouts and measurements
Installation details
Vehicle, vessel, caravan, trailer, canopy or equipment information
System requirements and intended use
Technical specifications
Product configuration requests
Programming or configuration information
Troubleshooting information
Customer approvals and project communications
Information about customer-supplied products or third-party installed components
Information reasonably required to design, build, install, configure, support, repair, replace, test or assess a system
We may use this information to prepare quotes, design systems, build systems, program products, configure equipment, install products, provide support, assess warranty claims, troubleshoot faults, maintain project records, manage customer approvals, verify system compatibility, manage recalls and comply with legal, safety, insurance and business obligations.
Portal and Authorised User Information
Where we provide access to a B2B portal, company portal, customer account, trade account or other restricted system, we may collect and process information about portal access and activity, including:
Company name
Contact name
Address details
Email address
Phone number
User role or permission level
Login credentials and authentication information
Portal activity
Order activity
Uploaded documents and files
Support requests
Account communications
Device, browser and IP address information
Audit logs, timestamps and access records
We may use this information to administer portal access, verify authorised users, manage account security, process orders, provide account-specific pricing, maintain audit records, investigate unauthorised access, provide technical support and manage business customer relationships.
Business customers are responsible for ensuring that their authorised users are permitted to access and use the relevant account, portal or system and that any information submitted through those platforms is accurate, lawful and appropriately authorised.
4. How We Collect Information
We collect information:
directly from you;
automatically through website technologies;
through third-party service providers; and
through integrated business systems.
This may occur when you:
place an order;
create an account;
submit a support request;
communicate with us;
access the B2B portal;
use krakenx.online;
apply for a trade, wholesale, OEM, reseller or credit account;
submit project, installation or technical information;
participate in warranty or support processes; or
browse our websites.
5. Third-Party Platforms and System Integrations
To operate our business efficiently, we utilise integrated third-party platforms and cloud-based services.
These may include:
Shopify
Unleashed Software
Unleashed B2B portal
Xero
Stripe
Shopify Payments
Airwallex
Starshipit
Google Workspace
Google Analytics
Base44 or other platform providers used to operate krakenx.online
shipping and freight providers
warranty and support systems
cloud hosting and infrastructure providers
Customer, business, order, invoice, shipping, payment, project, technical, warranty and support information may be synchronised or shared between these systems for operational purposes including:
order fulfilment;
inventory management;
invoicing;
payment processing;
shipping and logistics;
customer support;
B2B account administration;
credit account management;
warranty management;
product traceability;
technical support;
fraud prevention; and
business administration.
6. How We Use Your Information
We may use your information to:
provide products and services;
process and fulfil orders;
manage customer accounts;
administer B2B customer relationships;
assess and manage account applications;
administer trade, wholesale, OEM, reseller and credit accounts;
generate invoices and business records;
manage project specifications and custom system requests;
design, build, program, configure, install, test and support custom systems;
track serial numbers, batch numbers, system identifiers and product history;
provide technical support and warranty services;
manage product safety, recall traceability and corrective action records;
communicate with you regarding orders, projects, accounts or enquiries;
improve our Services and customer experience;
maintain internal operational records;
detect fraudulent, suspicious or unauthorised activity;
comply with legal obligations; and
protect our business, systems, customers and users.
7. Marketing Communications
We may send operational or service-related communications including:
order confirmations;
dispatch notifications;
account notifications;
portal notifications;
support responses;
warranty communications; and
abandoned cart reminders.
From time to time, we may also send marketing or promotional communications relating to products, services, updates, or special offers.
You may opt out of marketing communications at any time by:
using unsubscribe links;
contacting us directly; or
updating your communication preferences where available.
8. Cookies and Analytics Technologies
Our Services may use cookies, pixels, session technologies, and analytics tools to:
improve website functionality;
remember user preferences;
analyse traffic and usage patterns;
improve customer experience; and
support security and fraud prevention.
We currently utilise services including Google Analytics and may implement additional analytics, advertising, or marketing technologies in the future.
You may disable cookies through your browser settings, however some functionality of the Services may be affected.
9. B2B Portal and Operational Platform Information
Our B2B ordering portal and operational platform are designed for approved business customers and authorised users.
Through these systems:
customers may submit project requirements and order requests;
documents and files may be exchanged;
invoices and operational records may be uploaded;
support tickets and warranty requests may be managed; and
order-related communications may occur.
Business accounts are generally company-managed and invite-based. Each business customer is responsible for:
maintaining the confidentiality of account credentials;
ensuring authorised access only; and
ensuring information submitted through the portals is accurate and lawful.
Kraken Xpedition personnel may access portal information where reasonably necessary for:
operational support;
customer service;
warranty administration;
technical assistance;
system maintenance;
security monitoring;
account management; or
legal and compliance purposes.
10. Disclosure of Personal Information
We may disclose personal information to:
payment processors;
ERP and accounting providers;
shipping and freight providers;
cloud hosting providers;
technology and software vendors;
portal and platform providers;
professional advisers;
contractors and service providers;
warranty and support personnel;
installation, configuration or technical service providers;
debt recovery or account management providers where reasonably required;
regulators, authorities, or law enforcement where required by law.
We do not sell personal information to third parties.
11. International Data Transfers
While our primary operations are based in Australia, some third-party providers may store or process information in overseas jurisdictions.
By using our Services, you acknowledge that your information may be transferred, processed, or stored outside Australia where necessary for the operation of our business systems and third-party service providers.
We take reasonable steps to ensure third-party providers handle personal information appropriately.
12. Payment Information
Payment transactions are processed by third-party payment providers including:
Shopify Payments,
Stripe,
Airwallex,
and approved bank transfer/payment processing services.
Kraken Xpedition does not directly store full credit card or payment card details on our own systems.
Payment information is processed and managed in accordance with the privacy, security, and compliance practices of the relevant payment provider.
Depending on the transaction type, customer category, or business arrangement, payment and invoicing information may also be processed through integrated accounting and business management systems including Unleashed Software and Xero.
13. Security of Information
We implement reasonable technical, administrative, and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
password-protected systems;
restricted access controls;
multi-factor authentication (MFA/2FA);
secure cloud infrastructure;
platform security features provided by third-party providers;
account permission controls;
authorised user access controls; and
audit logs or system activity records where available.
However, no online platform, transmission method, or storage system can be guaranteed completely secure.
14. Retention of Information
We may retain personal information for as long as reasonably necessary to:
provide our Services;
comply with legal and tax obligations;
maintain warranty and support records;
maintain serial number, batch number and product traceability records;
manage product safety, recall or corrective action obligations;
manage customer, trade, wholesale, OEM, reseller or credit accounts;
resolve disputes;
enforce agreements; and
maintain business and operational records.
Information may remain in backups, archived systems, accounting systems, ERP systems, warranty records, product traceability records or operational records where reasonably required.
15. Access and Correction
You may request access to personal information we hold about you and request corrections where information is inaccurate or outdated.
Requests may be submitted using the contact details below.
We may require verification of identity before processing requests.
For business, trade, wholesale, OEM, reseller or credit accounts, we may also need to verify that the person making the request is authorised to act on behalf of the relevant business or account holder.
16. Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
17. Third-Party Websites and Services
Our Services may contain links to third-party websites, services, or platforms that are not operated or controlled by Kraken Xpedition.
We are not responsible for the privacy practices, security, or content of third-party services.
18. Children’s Privacy
Our Services are not directed toward children under the age of 18 and we do not knowingly collect personal information from minors.
19. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Kraken Xpedition Pty Ltd
ABN 34 674 381 214
PO Box 385 Browns Plains BC
QLD 4118 Australia
Email: sales@krakenxpedition.com.au
Website: https://krakenxpedition.com.au/